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Course 7 - Understanding Human Error
2 day course

Understanding the nature of, and potential for, human error is an essential prerequisite for the development of. no-blame accident/incident investigations and the promotion of a no-blame culture. This2-day course is designed to provide such an understanding.

The course provides a wide range of examples from a variety of settings to show how oversights in the organisation, the design of equipment and the working environment can considerably increase the likelihood of human error and, therefore, accidents. The course material is designed to show how operator error (often seen as the immediate cause of an accident/incident) can be 'created' by earlier errors/oversights by managers, supervisors and designers.

Aim

To provide delegates with an understanding of the .nature of human error, the types of error and the best approaches to reduce error potential.

Core Objectives

To enable delegates to understand the potential for human error and its antecedents to a sufficient extent to enable them to identify and reduce error potential within their own organisations.

Who Should Attend?

Anyone with responsibility or accountability for safety in the workplace. Managers, supervisors, safety professionals and safety representatives are all likely to benefit from the information and approach provided.

How will you Benefit?

By obtaining a better understanding of the nature of human error, the circumstances likely to predispose error and the link between error type and the best route to improvement. The delegates will have a firmer foundation for both accident/incident investigation and the development of broad based, proactive approaches to safety.

Content

  1. The nature of Human Error
  2. Types of Human Error
  3. Factors influencing Human Error potential:
    • Man-machine interface design
    • Workplace environment
    • Codes, rules and procedures
    • Training & competency
    • Supervision
    • Organisation structure (inc. roles & responsibilities)
    • Safety culture
  4. Linking error type to routes to solution

Format

This is a tutor led, but highly interactive course with delegates undertaking syndicate work on each of the areas for human error potential.